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Utilities and energy

Websites for utilities and energy companies.

On an ordinary day customers come to pay a bill or read a rate filing, and on a storm day they all come at once looking for the outage map. We keep the outage pages up through the storm, keep the bill pay link and the map working, and post filings and notices when they're approved.

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What we look after

What a utility website has to do.

Stay up on storm days

A big storm sends customers to the outage pages all at once, on phones with a weak signal. We plan the caching for those pages ahead of storm season and keep them light.

Show the outage map

The outage map comes from your outage management system. We embed it or link to it, and the page around it still loads if the map is slow.

Take outage reports

Customers report outages by phone, by text or through a form that feeds your systems. We keep the numbers and the form at the top of the outage page.

Link to bill pay

Bill pay and the account login run on your billing platform. We keep the links current, and card details never touch the website.

Publish filings and notices

Rate filings, tariffs and public notices go up as PDFs on dates that matter. We post them when you send them and keep older ones on a page of their own.

Explain programs and rebates

Efficiency programs, rebates and new service requests each need a clear page and a form that reaches the right team. We set up the mail records so those forms arrive.

What we often hear

What usually goes wrong.

  • The outage map page timed out during the storm, so customers called instead and the phone lines filled up.
  • Rate filings are scattered across the site, and nobody can find last year's tariff.
  • The bill pay link broke when the billing vendor changed its web address, and customers thought the site had been hacked.
  • Storm updates have to go through one person in communications, who is also answering the press.
A note from Ryan

Before storm season

Before storm season, I'd load the outage page the way a customer does, on a phone with one bar, and see how long it takes. Then I'd check how the map is embedded, since a slow map can hold up the whole page. I'd also want to know who posts updates during a storm and whether they can do it from a phone.

Ryan Lovett, founder of Hosterr
Ryan Lovett
Founder, Hosterr
Send me a message

Can your site handle a storm day?

Send us the address and tell us how outage updates are posted now. We'll look at how the site holds up under a rush and write back with what we'd plan before the next storm.

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Plans

How much do you want us to do?

Organizations like yours usually go on a Custom SLA, with response times and the terms written into the contract. Smaller sites can still use Managed.

Managed

$50 /mo

per site

You already have a site and you update it yourself. We look after everything underneath it.

What we take care of
  • Plugin, theme and WordPress updates snapshot saved first
  • Server, PHP and database updates planned and tested by us
  • Backups twice a day verified and kept off-site for 30 days
  • Security and monitoring scanning with a firewall and alerts
  • Same-day replies from the developer who does the work
  • Regular email updates what we did, in plain English
  • Free migration we move it for you
Get started

Changes to the site itself are quoted first at our standard $95/hr.

A new website included

Managed + Website

$99 /mo

per site, built and hosted by us

We build you a new website, then host it and keep it current. After that, send the requests, like text changes or new pages, and they get made.

Everything in Managed, plus
  • A new website, built for you up to 10 pages, designed and built when you join
  • 1 hour of developer time a month worth $95 at our standard rate
  • Site problems fixed out of that time no quote to approve first
  • Checks after updates we test your forms and checkout
  • A monthly review a look at speed and security
  • First in line your email gets picked up first
  • A design refresh after two years your existing pages, made current
Get started

12-month minimum, then month to month. Unused time carries over one month. Extra hours are quoted first at $95/hr.

Custom SLA

Quote

after we look at your sites and the terms you need

For agencies, larger organizations, and custom web apps and software that need more development, resources and attention.

Everything in Managed, plus
  • Set up for agencies white-label, every client site on one bill
  • Response times in the contract agreed before anything gets signed
  • Uptime commitments in writing with a named person to escalate to
  • A dedicated server, if you need one sized to your traffic
  • Update windows that suit you scheduled around your busy hours
  • Custom software and integrations web apps and tools built around how you work
  • A development team when you need one vetted US-based developers for bigger jobs
Get started

We agree on the terms with you first.

Add-ons for either plan

Common questions

What people ask us.

Storm-day traffic goes to the same few pages, so we serve those from a cache and keep them small. Before storm season we look at how your outage map is loaded and plan for the rush, with Cloudflare in front if you want it. Posting a new update clears the cached page, so customers see it right away.

No. The outage map comes from your outage management system and billing runs on your billing platform. We host the website around them, embed or link them, and keep those connections working.

It can. The Justice Department's 2024 rule under ADA Title II names WCAG 2.1 AA as the standard for state and local government websites, and a utility owned by a town or city counts as part of that government. An investor-owned utility doesn't. The dates were extended in April 2026, to April 26, 2027 for governments of 50,000 people or more and April 26, 2028 for smaller ones and special districts. How it applies to your utility is a question for your attorney. We can help the site work toward WCAG 2.1 AA, with the fixes made in the site itself and the work quoted first. We don't certify compliance.

Yes. They get their own logins with a role that lets them post to the outage and news pages, so an update doesn't wait on one person. Bigger changes to the site still go through a staging copy for review.
Clients

A few of the businesses we host.

A few of the businesses whose websites and apps we look after.

ANPC
Go Auto
Congruity 360
500+ sites supported
Cortex Building Intelligence
Public Counsel
Animal Flow
The Pharmacist Choice
10+ years building & managing sites
Boston Carpentry
City Construction
Speak Local
My Allergy Experts
RYCO Inc
The Mobile Locker Co.
Optiline Enterprises
Pivotal Talent Search
Sara Ray
PRO+GRIP
World Academy
Southern New Hampshire Vertigo and Balance Center
UserGuard

What customers say.

Reviews from Trustpilot

A person could not find a better company for their internet needs. Customer service is number 1. Whenever we have an issue Ryan addresses the problem immediately no matter the time or day.
Cindy S.
Hosterr actually has a soul Hosterr is one of the few tech companies that I use that doesn't feel like it's trying to squeeze every last dollar out of you. It works well, easy to switch and the services are fair value for my. A great fit for my marketing agency digital environment
Adam C.
Great customer service! I have multiple websites hosted on Hosterr. Setup was seamless and super easy, customer service has always been fantastic and quick to respond. I've had 100% uptime with no issues. Would recommend Hosterr to anyone looking for a reliable webhost.
Nathan T.
I use Hosterr for multiple websites. I recommend them to anyone who needs hosting! I have never had an issue with downtime and my sites are blazing fast. Also their customer service is unmatched, leagues better than GoDaddy.
Adam S.
Enterprise

Others we look after.

Enterprise

Hosting on written terms for sites with many people behind them.

Telecom and internet providers

Coverage maps, plan pages and outage traffic.

Banks and credit unions

Rates, branch pages and online banking links.

Insurance carriers

Agent finders, claims pages and quote flows.

Tell us what you need.

Tell us what you're running and what's getting in the way. We'll write back the same day with a plan, and if Hosterr isn't the right fit, we'll say so.

Get started See what we do

Every message goes straight to Ryan.