Emergency support

Site down? Tell us what's happening.

Two short steps. The first tells us what's broken, which is enough to start. The second is how to reach you and anything else that might help.

We triage fast

A developer reads the request and assesses the situation within the first hour during business hours.

We confirm the path

We reply with what we think is happening, what we need from you, and a realistic next step.

We move

If you give us access, we start working. If you can fix it yourself with guidance, we tell you that too.

Not a Hosterr customer? That's fine, we'll still help. We'd rather get you out of trouble first and talk about the rest later.

Emergency intake.

Received.

Your emergency request is in. A developer will review it shortly and reply via your preferred channel.

If this is critical and you don't hear back within an hour during business hours, email [email protected] directly.

How urgent is this?

What's broken?

Affected website

What's happening, and what's it costing?

The more specific, the faster we can move.

Fill the 4 required fields above to continue.

· ·

Name

Company · optional

Phone

Outside the US? Start with + and your country code.

Admin / hosting access?

Best way to reply

Add more detail (optional)

When did it start?

Current hosting provider

What may have triggered it?

What we focus on

What this service covers.

Outage triage

Server down, fatal error, white-screen-of-death. We isolate the cause, not the symptom.

Failed migration recovery

Last migration broke something, DNS is still propagating wrong, mail bounces. We unwind it cleanly.

Broken checkout / forms

Lost sales get top priority. We know how Stripe, WooCommerce, Gravity Forms and CF7 tend to fail.

Malware & hack response

File integrity check, clean-room rebuild, harden + monitor. We don't just patch the entry point.

DNS & mail emergencies

Records broken, MX lost, DKIM failing, your mail is going to spam. We diagnose + fix at the registrar.

Plugin/theme conflict

Site started misbehaving after an update. We roll back, isolate, and recommend a path.

Common scenarios

When businesses usually come to us.

1
Site is fully down or returning 500 errors. Customers can't reach you.
2
Checkout, a contact form or the members area stopped working, and it's costing you sales.
3
Suspected malware, redirect, or unauthorized changes you can see in the admin.
4
Migration just finished and something broke that wasn't broken before.

Why Hosterr

How we handle it.

An engineer is on it within the first hour during business hours.
Updates you can follow while we work.
No customer-only restriction. We help even if you're not on Hosterr yet.
A short write-up at the end: what happened, what we did, and how to stop it happening again.

Founder note

When your site is down

When your site is broken and costing you money, you need someone to look at the logs and tell you what happened and what it will take to fix. I'll give you a straight answer, even when it isn't the one you were hoping for.