Terms of Service.

These Terms of Service (“Terms”) are a legally binding agreement between you and Hosterr LLC (“Hosterr,” “we,” “us,” or “our”). They cover the Hosterr website at hosterr.com, the customer control panel and sign-up at my.hosterr.com (including your account, Billing, the sign-up at my.hosterr.com/start and webmail), and the managed hosting, website, domain, support, maintenance, consulting, migration and related services we provide.

By signing up or creating an account, accepting these Terms at sign-up, submitting a form, requesting services, paying an invoice, using our services, or otherwise working with Hosterr, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the website or services.

When you accept these Terms in my.hosterr.com, we record the time, your IP address and the version of the Terms you accepted.

If you are using the services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

Your use of the website and services may also be governed by our Privacy Policy, Cookie Policy, Disclaimer, and Accessibility Statement.

Hosterr provides managed hosting and related technical services, which may include hosting environment management, website design and development, website migration, performance improvements, monitoring, maintenance, updates, backups, security-related configuration, domain registration and DNS management, email hosting, support, troubleshooting, and other website or hosting-related assistance.

The exact services, deliverables, fees, timelines, responsibilities, and scope are described on our pricing page, in your account at my.hosterr.com, or in a written proposal, invoice, statement of work, email confirmation, or other written communication from Hosterr. If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control only to the extent of that conflict.

Unless expressly stated in writing, services are provided on a commercially reasonable efforts basis and do not guarantee any specific traffic, revenue, conversion rate, search ranking, uptime percentage, performance score, security outcome, or business result.

Each site is on one plan. Current prices and what each plan includes are on our pricing page.

• Managed: $50 a month per site, or yearly. We look after the hosting, updates, backups, security and support for a site you already have.
• Managed + Website: $99 a month per site, or yearly. After you sign up, we build a new website of up to 10 pages, then host it. We typically have the site live in about a week once we have your content, but that is an estimate, not a guarantee. The plan includes one hour of developer time each month. Unused time carries over for one month and then expires. After two years on the plan, we refresh the design of your existing pages. The plan has a 12-month minimum per site, then continues month to month.
• Custom SLA: quoted for each customer. Its terms are set out in a separate written agreement, which takes precedence over these Terms where the two conflict.
• Add-ons, per site on either plan, month to month: Cookie consent and accessibility through UserGuard (our own product), $10 a month; Managed SEO and AI search, $50 a month; Managed ecommerce, $50 a month.
• Mailboxes: $2 a month each.
• Work outside a plan: quoted first, at $95 an hour or a fixed price. We start once you approve the quote.

You must be at least 18 years old and legally able to enter into contracts to use our services.

You are responsible for the accuracy of all information you provide to Hosterr, including contact details, billing information, domain registrant details, website information, login credentials, and technical access details.

You are responsible for your account at my.hosterr.com, for activity under it, and for the people you invite to it. Keep your sign-in details safe, limit access to people you authorize, and tell us promptly if you believe an account, website, server, domain, payment method, or credential has been compromised.

You are responsible for maintaining your own records.

You are responsible for providing timely cooperation, accurate information, required approvals, access credentials, content, licenses, third-party account access, and any other materials reasonably needed for Hosterr to perform the services. On Managed + Website, this includes the text, images and other content for your new website.

You are responsible for the legality, accuracy, ownership, licensing, and appropriateness of all content, data, files, media, code, plugins, themes, software, products, services, and materials associated with your website or account.

You agree not to upload, host, transmit, sell, promote, or facilitate unlawful, harmful, infringing, abusive, deceptive, malicious, or otherwise prohibited content through the services.

Delays caused by your failure to provide access, information, content, approvals, payment, or cooperation may delay service delivery and do not relieve you of payment obligations.

You may not use the website or services in any way that violates applicable law, infringes intellectual property or privacy rights, disrupts systems, compromises security, harms others, or exposes Hosterr or its infrastructure providers to legal, technical, financial, or reputational risk.

• No malware, phishing, credential harvesting, botnets, spam, or malicious activity
• No unlawful, fraudulent, defamatory, harassing, abusive, exploitative, or infringing content
• No attempts to bypass, disable, overload, scan, attack, reverse engineer, or interfere with any system or network
• No use of the services to send unsolicited bulk email or messages
• No hosting of content or applications that create excessive resource usage, instability, security risk, or abuse complaints
• No reselling, sublicensing, or providing access to the services unless expressly authorized in writing by Hosterr

We do not meter bandwidth or visits, and we do not bill overage for them.

Each site has a soft storage limit of 100 GB. Each mailbox has a soft limit of 100 GB.

Fair use is there to stop abuse, such as using a site as file storage or a content delivery network for files that are not part of the site, or taking part in attacks on other systems. If a site or mailbox goes well past its limit, or an account uses resources in a way that harms the servers or other customers, we will contact you. We may limit or suspend the use that causes the problem, or offer a plan that fits it. Where the problem puts the servers or other customers at risk, we may act first and contact you right after.

We do not sign business associate agreements (BAAs) and we do not claim HIPAA compliance.

You must keep protected health information out of your website, its forms, your mailboxes with us, and anything else we host or back up. Forms that collect health information should be run by a vendor that signs a BAA with you, with your website linking to them or embedding them.

Websites often rely on third-party services, platforms, software, plugins, themes, APIs, payment processors, DNS providers, registrars, email platforms, analytics tools, content delivery networks, and infrastructure providers. Hosterr is not responsible for the acts, omissions, outages, pricing changes, policy changes, security issues, or failures of third parties.

You are responsible for complying with all third-party terms, licenses, subscription requirements, and payment obligations related to tools, platforms, plugins, themes, or services used by your website.

Hosterr may recommend, configure, or interact with third-party tools, but such involvement does not make Hosterr responsible for those third-party services or guarantee their continued availability, compatibility, legality, performance, or security.

To provide services, Hosterr may require access to hosting accounts, websites, domain registrars, DNS providers, content management systems, third-party platforms, email systems, source files, databases, or other technical systems.

You authorize Hosterr to access and use those systems as reasonably necessary to provide the requested services.

You remain responsible for maintaining ownership and control of your accounts, domains, payment methods, licenses, and third-party subscriptions unless otherwise agreed in writing.

Managed Domains are registered through our registrar partner. Each domain is registered in the name of the registrant you give us, which can be a person or an organization. The registrant owns the domain.

As the registrant, you must give accurate, complete and current contact details and keep them up to date. You must also follow the rules of ICANN, the registry for the domain’s extension, and our registrar partner’s registration agreement. A registry or registrar can suspend or cancel a domain whose contact details are false or out of date.

Where the registry allows it, we turn on privacy so your contact details are not shown in public domain lookups.

Domains are set to renew automatically. If you do not want a domain to renew, tell us before its renewal date.

We manage the DNS for domains registered with us. To add or change a record, email us the details and we will make the change.

Domain registration fees are non-refundable once the name is registered. If a name cannot be registered at sign-up, we refund the charge for that domain.

You can transfer a domain away from us. We will give you the transfer code. Registry rules apply, for example a domain usually cannot move to another registrar for 60 days after it is registered.

When you sign up at my.hosterr.com/start, you pay for the first period at sign-up by card. Card payments are processed by Stripe. We collect a full billing address with the card. There are no setup fees.

Plans and add-ons are billed monthly, or yearly at 11 times the monthly price (one month free). They renew automatically at the start of each period and are charged to the payment method on file until canceled.

Larger accounts may pay by invoice. Unless otherwise stated in writing, invoices are due upon receipt. Services may be delayed, suspended, or terminated if payment is not received on time.

We may change our prices. We will email you at least 30 days before a new price applies, and the new price starts with your first renewal after that notice. A price change does not apply to a period you have already paid for.

You are responsible for all applicable taxes, transaction fees, chargeback fees, collection costs, and other amounts associated with your purchase or use of the services, except for taxes based solely on Hosterr’s income.

All payments are non-refundable unless these Terms say otherwise, Hosterr expressly agrees otherwise in writing, or a refund is required by applicable law.

If payment is late, failed, disputed, reversed, or otherwise not received, Hosterr may pause work, restrict support, suspend services, disable access, or terminate services without liability.

Suspension or termination for nonpayment does not waive amounts owed. You remain responsible for all outstanding fees, costs, and charges incurred before suspension or termination.

Hosterr may refer unpaid amounts to collections or pursue available legal remedies. You agree to reimburse reasonable costs of collection, including attorneys’ fees, court costs, collection agency fees, and related expenses to the extent permitted by law.

You can cancel Managed, an add-on, or a mailbox at any time. The cancellation takes effect at the end of the period you have already paid for. We do not refund the rest of a period.

Managed + Website has a 12-month minimum for each site. The date the minimum ends is shown at sign-up and recorded in your account. You cannot cancel Managed + Website before that date unless we agree to it. After the minimum ends, the plan continues month to month and you can cancel it at any time, effective at the end of the paid period.

A Custom SLA is canceled according to its own written agreement.

To cancel, email ryan@hosterr.com. Cancellation requests must be received before the next billing date to avoid the next charge. Canceling a plan does not cancel a domain registered with us. Tell us if you want a domain’s renewal turned off or want to transfer it away.

Hosterr is not responsible for your failure to cancel third-party subscriptions, licenses, domains, tools, or services that are billed separately by third parties.

Hosterr may terminate or suspend services immediately if you violate these Terms, fail to pay amounts due, create security or legal risk, misuse the services, fail to cooperate, or use the services in a way that may harm Hosterr, other clients, infrastructure providers, or third parties.

Upon termination, Hosterr may stop providing services, disable access, remove hosted materials, delete data, or return available materials as commercially reasonable, subject to payment of all outstanding amounts and any applicable technical limitations.

If Hosterr assists with a website migration, transition, DNS change, platform change, or hosting move, you acknowledge that such work may involve downtime, propagation delays, compatibility issues, broken links, plugin conflicts, configuration issues, email disruption, or other technical complications.

Hosterr will use commercially reasonable efforts to reduce disruption, but we do not guarantee that any migration or transition will be error-free, uninterrupted, or completed within a specific timeframe unless expressly agreed in writing.

You are responsible for reviewing and approving migrated websites, testing functionality, confirming forms and integrations, and notifying Hosterr promptly of any issues.

On Managed and Managed + Website, we back up each site twice a day and keep the backups off-site for 30 days. Backups are not a substitute for your own independent data retention practices.

You are solely responsible for maintaining independent backups of your website, files, databases, business records, customer information, and other important data.

Hosterr does not guarantee that any backup will be available, complete, current, restorable, free from corruption, or suitable for your needs. Data loss can occur despite reasonable precautions.

Hosterr may provide security-related configuration, monitoring, updates, hardening, recommendations, or support. However, no website, server, network, software, or system can be guaranteed to be secure.

You acknowledge that security threats change constantly and that vulnerabilities may exist in third-party software, plugins, themes, credentials, user behavior, hosting environments, integrations, or other systems outside Hosterr’s control.

Hosterr is not liable for unauthorized access, malware, hacks, data breaches, data loss, downtime, spam, blacklisting, reputational harm, or other security incidents except to the extent directly caused by Hosterr’s gross negligence or willful misconduct.

Hosterr works to provide reliable managed hosting, but we do not guarantee uninterrupted availability, specific uptime, specific page speed scores, specific search engine rankings, specific load times, or error-free operation. Uptime commitments are made only in a Custom SLA.

Service interruptions may occur due to maintenance, updates, emergencies, third-party outages, DNS issues, software problems, attacks, resource usage, client actions, plugin or theme conflicts, payment issues, or events beyond Hosterr’s reasonable control.

Hosterr is not responsible for losses, damages, missed sales, lost leads, lost revenue, reputational harm, or business interruption arising from downtime, degraded performance, errors, maintenance, or third-party failures.

The cookie consent and accessibility add-on, the UserGuard banner and widget, and any accessibility fixes we make help your site, but they do not guarantee that it complies with the ADA, WCAG, privacy laws, cookie laws, or any other law. You remain responsible for your site’s legal compliance and should get legal advice where you need it.

Managed SEO and AI search and other SEO work do not guarantee any ranking, traffic, citation in AI answers, or other search result.

Support availability, response times, channels, and scope may vary depending on your service plan or written agreement. Unless expressly stated in writing, Hosterr does not guarantee immediate response times, emergency availability, or resolution within a specific timeframe.

Support is limited to matters within the scope of your services. Requests outside the scope of your plan may be declined, quoted separately, billed additionally, or scheduled based on availability.

You can reach us by email at ryan@hosterr.com, by phone at (207) 949-5558, or through the contact form.

You own your domain and your content, including the text, images, logos, trademarks, media, data, and other materials you provide to Hosterr, subject to any rights granted to Hosterr as necessary to provide the services.

You grant Hosterr a limited license to access, use, copy, modify, display, transmit, store, and process your materials solely as reasonably necessary to provide services, communicate with you, maintain records, and comply with legal obligations.

The sites we build use standard WordPress or plain static files, with no proprietary license.

Hosterr retains all rights in its own business name, branding, website, processes, know-how, documentation, templates, designs, code, tools, workflows, configurations, improvements, and other intellectual property created or owned by Hosterr, unless expressly transferred in a signed written agreement.

You may not copy, reproduce, resell, sublicense, reverse engineer, or exploit Hosterr’s materials, processes, website content, branding, or proprietary work without written permission.

Agencies may provide our services to their own clients under the agency’s name when we have agreed to it in writing, usually in a Custom SLA.

Unless we agree otherwise in writing, the agency is responsible for its clients’ use of the services, for making sure they follow these Terms, including the Acceptable use section, and for paying for the services. An agency’s own terms with its clients do not change these Terms between the agency and Hosterr.

Unless you request otherwise in writing, or an NDA with you says otherwise, you grant Hosterr permission to identify you or your business as a client and to display your name, logo, website, project description, screenshots, or general description of services provided in Hosterr’s portfolio, marketing materials, website, and proposals.

Hosterr will not intentionally disclose confidential technical details, private credentials, or sensitive business information in public marketing materials.

Each party may receive non-public information from the other party in connection with the services. Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the services. We keep non-public information about you and your business confidential.

If you ask, we will sign your non-disclosure agreement (NDA). Where an NDA we have signed with you conflicts with this section, the NDA controls.

Confidential information does not include information that is publicly available, independently developed, lawfully received from another source, already known without restriction, or required to be disclosed by law.

Hosterr may disclose information to employees, contractors, vendors, infrastructure providers, professional advisers, or service providers when reasonably necessary to provide services or operate the business, provided such disclosure is limited to the purpose for which it is needed.

Our collection and use of personal information is described in our Privacy Policy. By using the website or services, you acknowledge that you have reviewed the Privacy Policy.

You are responsible for ensuring that your own website, business, forms, analytics, email practices, payment systems, and customer data practices comply with applicable privacy, data protection, consumer protection, and security laws.

The website and services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

Hosterr disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free performance, security, accuracy, availability, compatibility, and any warranties arising from course of dealing or usage of trade.

Hosterr does not guarantee that the website or services will meet your expectations, achieve any particular result, prevent all security incidents, eliminate all downtime, fix all issues, or be compatible with all software, plugins, themes, platforms, integrations, devices, browsers, or third-party services.

To the fullest extent permitted by law, Hosterr will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost business, lost leads, lost data, loss of goodwill, business interruption, reputational harm, or cost of substitute services, even if Hosterr has been advised of the possibility of such damages.

To the fullest extent permitted by law, Hosterr’s total liability for any claim arising out of or relating to the website, services, or these Terms will not exceed the amount you paid to Hosterr for the specific service giving rise to the claim during the three months immediately preceding the event giving rise to liability.

The limitations in this section apply regardless of the legal theory, including contract, tort, negligence, strict liability, warranty, statute, or otherwise, and apply even if a limited remedy fails of its essential purpose.

You agree to defend, indemnify, and hold harmless Hosterr and its owners, officers, employees, contractors, vendors, agents, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your website, content, data, products, services, customers, business practices, breach of these Terms, violation of law, infringement of third-party rights, misuse of the services, payment disputes, third-party platform issues, or failure to maintain required licenses, permissions, notices, policies, or compliance obligations.

Hosterr will not be liable for delay, failure, interruption, or inability to perform caused by events beyond our reasonable control, including natural disasters, acts of God, internet failures, hosting or infrastructure provider failures, cyberattacks, labor disputes, government actions, power failures, war, terrorism, civil unrest, supply chain disruptions, payment processor issues, third-party outages, or changes in law or platform policies.

Hosterr may modify, improve, suspend, discontinue, replace, or limit any part of the website or services at any time, subject to any separate written agreement then in effect.

Hosterr may update these Terms from time to time. Updated Terms will be posted on this page with an updated date. Your continued use of the website or services after updated Terms are posted constitutes acceptance of the updated Terms.

These Terms and any dispute arising out of or relating to the website or services will be governed by the laws of the State of Maine, without regard to conflict of law principles, unless applicable law requires otherwise.

Any legal proceeding arising out of or relating to these Terms, the website or the services will be brought in the state or federal courts located in Maine, unless applicable law requires otherwise.

Before filing any legal claim, you agree to first contact Hosterr at ryan@hosterr.com or through the contact form and attempt to resolve the dispute informally. The parties agree to make a good faith effort to resolve disputes before pursuing formal proceedings.

Any claim must be brought within one year after the claim arises, unless a longer period is required by applicable law. Claims not brought within that period are permanently barred to the fullest extent permitted by law.

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be interpreted or replaced to best accomplish the original intent of the provision to the fullest extent permitted by law.

Hosterr’s failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later. Any waiver must be in writing and signed by Hosterr.

You may not assign or transfer these Terms or your rights or obligations under them without Hosterr’s prior written consent. Hosterr may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, business transfer, restructuring, or by operation of law.

These Terms, together with any Custom SLA or other signed written agreement, applicable invoice, proposal, statement of work, Privacy Policy, Cookie Policy, Disclaimer, and other policies referenced herein, constitute the entire agreement between you and Hosterr regarding the website and services and supersede prior or contemporaneous understandings on the same subject.

Questions about these Terms may be sent by email to ryan@hosterr.com or through the contact form. You can also call (207) 949-5558. Please send cancellations and legal notices by email, so there is a written record.

Hosterr LLC, 115 Oak Hill Dr, Oakland, ME 04963, US.