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Hospitals and health systems

Websites for hospitals and health systems.

A health system's site has dozens of departments, hundreds of providers and a lot of people allowed to edit it. We host and look after it, keep the find-a-doctor search fed from your provider data, give each department a login for its own pages, and keep patient health information off the website.

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What we look after

What a health system website has to do.

Find a doctor

The provider search comes from your credentialing or provider data. We set it to import on a schedule, so a new provider shows up and one who has left comes off.

Give each department its own editors

Cardiology edits cardiology, and the foundation edits its own pages. Roles keep each editor to their section, and marketing approves what gets published.

Keep health details off the site

We don't sign BAAs, so appointment requests with symptoms, intake and anything else with health information go to your patient portal or a vendor that signs one. We review every form on the site.

Link the patient portal

Portal login, bill pay and price estimates are the links patients look for. We keep them at the top of the site and test them whenever it changes.

Show every location

Hospitals, clinics, urgent care and labs each need a page with hours, directions and parking. We update them when you send a change.

Work for every patient

Patients use screen readers, magnifiers and keyboards to get around a site. We work toward WCAG 2.1 AA with fixes in the site itself, and the work is quoted first.

What we often hear

What usually goes wrong.

  • A patient called to book with a doctor who had left months earlier, because the search still listed her.
  • Dozens of people have admin access, and nobody knows which of them still work here.
  • A department's contact form asks for symptoms and a date of birth, and the emails go to a shared inbox.
  • Changes wait weeks in the agency queue, so departments post PDFs instead of pages.
A note from Ryan

The account list comes first

On a hospital site, I ask for the list of everyone who can log in and go through it with whoever runs the web team. Then I fill in a few forms from each department's pages and see where the emails go. Health details turning up in a shared inbox is the problem I'd most want to find early.

Ryan Lovett, founder of Hosterr
Ryan Lovett
Founder, Hosterr
Send me a message

How many people can edit your website?

Send us the site and a rough count of who logs in. We'll look at the editor roles, the provider search and the forms, and write back with what we find.

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Plans

How much do you want us to do?

Organizations like yours usually go on a Custom SLA, with response times and the terms written into the contract. Smaller sites can still use Managed.

Managed

$50 /mo

per site

You already have a site and you update it yourself. We look after everything underneath it.

What we take care of
  • Plugin, theme and WordPress updates snapshot saved first
  • Server, PHP and database updates planned and tested by us
  • Backups twice a day verified and kept off-site for 30 days
  • Security and monitoring scanning with a firewall and alerts
  • Same-day replies from the developer who does the work
  • Regular email updates what we did, in plain English
  • Free migration we move it for you
Get started

Changes to the site itself are quoted first at our standard $95/hr.

A new website included

Managed + Website

$99 /mo

per site, built and hosted by us

We build you a new website, then host it and keep it current. After that, send the requests, like text changes or new pages, and they get made.

Everything in Managed, plus
  • A new website, built for you up to 10 pages, designed and built when you join
  • 1 hour of developer time a month worth $95 at our standard rate
  • Site problems fixed out of that time no quote to approve first
  • Checks after updates we test your forms and checkout
  • A monthly review a look at speed and security
  • First in line your email gets picked up first
  • A design refresh after two years your existing pages, made current
Get started

12-month minimum, then month to month. Unused time carries over one month. Extra hours are quoted first at $95/hr.

Custom SLA

Quote

after we look at your sites and the terms you need

For agencies, larger organizations, and custom web apps and software that need more development, resources and attention.

Everything in Managed, plus
  • Set up for agencies white-label, every client site on one bill
  • Response times in the contract agreed before anything gets signed
  • Uptime commitments in writing with a named person to escalate to
  • A dedicated server, if you need one sized to your traffic
  • Update windows that suit you scheduled around your busy hours
  • Custom software and integrations web apps and tools built around how you work
  • A development team when you need one vetted US-based developers for bigger jobs
Get started

We agree on the terms with you first.

Add-ons for either plan

Common questions

What people ask us.

No. We don't claim HIPAA compliance and we don't sign BAAs. We keep patient health information off the website by sending appointment requests, intake and anything clinical to your patient portal or a vendor that signs a BAA with you, and we review each form on the site to see where its data goes. Your privacy and compliance teams decide what's needed beyond that.

Yes, if your system can export it or has an API. We set up an import on a schedule and map the fields you want shown, such as specialty, location, languages and whether the provider is taking new patients. The build is quoted first.

Each person gets their own login with a role limited to their section. Marketing or the web team approves what gets published, and when someone leaves, removing their login takes one step. Before anything moves, we can go through the current list of accounts with you.

Yes, honestly. Where it asks about certifications such as SOC 2 or HITRUST, the answer is that we don't hold them, and we describe what we do instead: how the server is secured, who has access, how backups run twice a day and are kept off-site for 30 days, and the terms we'd sign on a Custom SLA.
Clients

A few of the businesses we host.

A few of the businesses whose websites and apps we look after.

ANPC
Go Auto
Congruity 360
500+ sites supported
Cortex Building Intelligence
Public Counsel
Animal Flow
The Pharmacist Choice
10+ years building & managing sites
Boston Carpentry
City Construction
Speak Local
My Allergy Experts
RYCO Inc
The Mobile Locker Co.
Optiline Enterprises
Pivotal Talent Search
Sara Ray
PRO+GRIP
World Academy
Southern New Hampshire Vertigo and Balance Center
UserGuard

What customers say.

Reviews from Trustpilot

A person could not find a better company for their internet needs. Customer service is number 1. Whenever we have an issue Ryan addresses the problem immediately no matter the time or day.
Cindy S.
Hosterr actually has a soul Hosterr is one of the few tech companies that I use that doesn't feel like it's trying to squeeze every last dollar out of you. It works well, easy to switch and the services are fair value for my. A great fit for my marketing agency digital environment
Adam C.
Great customer service! I have multiple websites hosted on Hosterr. Setup was seamless and super easy, customer service has always been fantastic and quick to respond. I've had 100% uptime with no issues. Would recommend Hosterr to anyone looking for a reliable webhost.
Nathan T.
I use Hosterr for multiple websites. I recommend them to anyone who needs hosting! I have never had an issue with downtime and my sites are blazing fast. Also their customer service is unmatched, leagues better than GoDaddy.
Adam S.
Enterprise

Others we look after.

Enterprise

Hosting on written terms for sites with many people behind them.

Telecom and internet providers

Coverage maps, plan pages and outage traffic.

Banks and credit unions

Rates, branch pages and online banking links.

Insurance carriers

Agent finders, claims pages and quote flows.

Tell us what you need.

Tell us what you're running and what's getting in the way. We'll write back the same day with a plan, and if Hosterr isn't the right fit, we'll say so.

Get started See what we do

Every message goes straight to Ryan.