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Telecom and internet providers

Websites for telecom and internet providers.

When the network goes down, customers open your website on their phones to find out why, all at the same moment. We keep the outage page up through that rush, keep the coverage map and the address check working, and post plan and price changes on the day they take effect.

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What we look after

What a telecom website has to do.

Stay up during an outage

An outage sends customers to the status page in a rush. We cache it and keep it light, and posting an update clears the cache so the new message shows at once.

Check an address

Availability checks come from your provisioning or GIS system. We embed the check or link to it, and we test it with real addresses whenever the site changes.

Show the coverage map

Coverage maps are heavy. We load the map only on the pages that need it, so the plan pages stay fast on a phone.

Keep plans and prices current

Plan pages carry prices, fees and the broadband labels that go with them. When a price changes, we update every page it appears on, on the date you give us.

Send people to the right login

Customers look for bill pay and the account login first. We keep those links at the top of every page and check they point to your real portal.

Take sales leads

Business service inquiries and new-construction requests go to the sales team's inbox or CRM. We set up the mail records so those emails arrive.

What we often hear

What usually goes wrong.

  • The status page went down in the middle of the outage it was meant to explain.
  • A promotion ended weeks ago, and one plan page still shows the old price.
  • The address check stopped returning results after a site update, and sales heard about it from a customer.
  • Marketing, IT and the regulatory team all approve plan pages, and changes stall in email.
A note from Ryan

The outage page comes first

On a telecom site, I start with the page people open when the network is down. I want to know who can post to it, how fast a new message shows up, and whether it still loads when every customer checks it at once. Plan pages come next, because an old price left on one of them turns into a billing complaint.

Ryan Lovett, founder of Hosterr
Ryan Lovett
Founder, Hosterr
Send me a message

Will your site stay up during the next outage?

Send us the address and tell us how outages are posted today. We'll look at what happens to the site when everyone checks it at once and write back with what we'd change.

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Plans

How much do you want us to do?

Organizations like yours usually go on a Custom SLA, with response times and the terms written into the contract. Smaller sites can still use Managed.

Managed

$50 /mo

per site

You already have a site and you update it yourself. We look after everything underneath it.

What we take care of
  • Plugin, theme and WordPress updates snapshot saved first
  • Server, PHP and database updates planned and tested by us
  • Backups twice a day verified and kept off-site for 30 days
  • Security and monitoring scanning with a firewall and alerts
  • Same-day replies from the developer who does the work
  • Regular email updates what we did, in plain English
  • Free migration we move it for you
Get started

Changes to the site itself are quoted first at our standard $95/hr.

A new website included

Managed + Website

$99 /mo

per site, built and hosted by us

We build you a new website, then host it and keep it current. After that, send the requests, like text changes or new pages, and they get made.

Everything in Managed, plus
  • A new website, built for you up to 10 pages, designed and built when you join
  • 1 hour of developer time a month worth $95 at our standard rate
  • Site problems fixed out of that time no quote to approve first
  • Checks after updates we test your forms and checkout
  • A monthly review a look at speed and security
  • First in line your email gets picked up first
  • A design refresh after two years your existing pages, made current
Get started

12-month minimum, then month to month. Unused time carries over one month. Extra hours are quoted first at $95/hr.

Custom SLA

Quote

after we look at your sites and the terms you need

For agencies, larger organizations, and custom web apps and software that need more development, resources and attention.

Everything in Managed, plus
  • Set up for agencies white-label, every client site on one bill
  • Response times in the contract agreed before anything gets signed
  • Uptime commitments in writing with a named person to escalate to
  • A dedicated server, if you need one sized to your traffic
  • Update windows that suit you scheduled around your busy hours
  • Custom software and integrations web apps and tools built around how you work
  • A development team when you need one vetted US-based developers for bigger jobs
Get started

We agree on the terms with you first.

Add-ons for either plan

Common questions

What people ask us.

Yes, if the outage page is set up for it. Most visitors during an outage open the same one or two pages, so we serve those from a cache and keep them small, with Cloudflare in front if you want it. Bandwidth and visits aren't billed, so a bad night on the network doesn't bring a bigger hosting bill.

No. Billing, account management and provisioning stay on the systems you run them on, and the website links to them. We keep those links working, and our monitoring tells us if one of them starts failing.

Yes. Send us the labels and the disclosure text your regulatory team approves, and we put them next to the plans they belong to. Whether the wording meets the rules is your team's call, and we post it as written.

Yes, on a Custom SLA. Response times and uptime commitments go into the contract, along with a named person to escalate to and the windows when updates are allowed. Ryan quotes it once he's seen the site and the terms you need.
Clients

A few of the businesses we host.

A few of the businesses whose websites and apps we look after.

ANPC
Go Auto
Congruity 360
500+ sites supported
Cortex Building Intelligence
Public Counsel
Animal Flow
The Pharmacist Choice
10+ years building & managing sites
Boston Carpentry
City Construction
Speak Local
My Allergy Experts
RYCO Inc
The Mobile Locker Co.
Optiline Enterprises
Pivotal Talent Search
Sara Ray
PRO+GRIP
World Academy
Southern New Hampshire Vertigo and Balance Center
UserGuard

What customers say.

Reviews from Trustpilot

A person could not find a better company for their internet needs. Customer service is number 1. Whenever we have an issue Ryan addresses the problem immediately no matter the time or day.
Cindy S.
Hosterr actually has a soul Hosterr is one of the few tech companies that I use that doesn't feel like it's trying to squeeze every last dollar out of you. It works well, easy to switch and the services are fair value for my. A great fit for my marketing agency digital environment
Adam C.
Great customer service! I have multiple websites hosted on Hosterr. Setup was seamless and super easy, customer service has always been fantastic and quick to respond. I've had 100% uptime with no issues. Would recommend Hosterr to anyone looking for a reliable webhost.
Nathan T.
I use Hosterr for multiple websites. I recommend them to anyone who needs hosting! I have never had an issue with downtime and my sites are blazing fast. Also their customer service is unmatched, leagues better than GoDaddy.
Adam S.
Enterprise

Others we look after.

Enterprise

Hosting on written terms for sites with many people behind them.

Banks and credit unions

Rates, branch pages and online banking links.

Insurance carriers

Agent finders, claims pages and quote flows.

Utilities and energy

Outage pages, rate filings and storm-day traffic.

Tell us what you need.

Tell us what you're running and what's getting in the way. We'll write back the same day with a plan, and if Hosterr isn't the right fit, we'll say so.

Get started See what we do

Every message goes straight to Ryan.