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Water, sewer and special districts

Websites for water, sewer and special districts.

Customers come to a district's site to pay a bill, see whether a boil-water notice is still in effect and find the next board meeting. Under the Justice Department's Title II rule, special districts have until April 26, 2028 to meet WCAG 2.1 AA, and we can help the site and its documents work toward that standard while the bill pay link and the notices keep working.

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What we look after

What a district website has to do.

Send customers to pay

Bills are paid through a portal like Paymentus or Invoice Cloud. We put the link at the top of every page and check it whenever we update the site.

Post a boil-water notice in minutes

A boil-water notice or a main break has to be on the site right away. The office can turn on a banner from a phone, and it stays up until someone lifts it.

Handle the rush during an outage

When the water goes off, everyone in the district opens the site at once. We cache the notice pages so they load for all of them, and visits are never billed.

Publish board meetings

Agendas, minutes and budget hearings go up on a schedule, and the office can set each one to go live at an exact time.

Fix the yearly reports

The annual water quality report and the rate schedule are long documents posted every year. We check them against WCAG 2.1 AA and fix the files, quoted first.

Sign customers up for alerts

If you send alerts through a service like CodeRED or Everbridge, we put the signup on the site where customers will see it.

What we often hear

What usually goes wrong.

  • The boil-water notice was lifted two days ago, and it's still on the home page.
  • The bill pay link points to the portal the district used before the last switch.
  • The annual water quality report is a scan, so a customer using a screen reader can't read it.
  • The board approved a new website, and nobody on staff has time to run it.
A note from Ryan

Check the newest notice

On a water district site I look for the newest notice and check whether it's still in effect. An old notice left up confuses customers as much as a missing one. Then I click the bill pay link, because the portal tends to change while the website stays the same.

Ryan Lovett, founder of Hosterr
Ryan Lovett
Founder, Hosterr
Send me a message

Is the site on track for the April 2028 date?

Send us the district's site and we'll check the bill pay link, a recent notice and your rate schedule against WCAG 2.1 AA, then write back with what we'd fix first.

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Plans

How much do you want us to do?

Organizations like yours usually go on a Custom SLA, with response times and the terms written into the contract. Smaller sites can still use Managed.

Managed

$50 /mo

per site

You already have a site and you update it yourself. We look after everything underneath it.

What we take care of
  • Plugin, theme and WordPress updates snapshot saved first
  • Server, PHP and database updates planned and tested by us
  • Backups twice a day verified and kept off-site for 30 days
  • Security and monitoring scanning with a firewall and alerts
  • Same-day replies from the developer who does the work
  • Regular email updates what we did, in plain English
  • Free migration we move it for you
Get started

Changes to the site itself are quoted first at our standard $95/hr.

A new website included

Managed + Website

$99 /mo

per site, built and hosted by us

We build you a new website, then host it and keep it current. After that, send the requests, like text changes or new pages, and they get made.

Everything in Managed, plus
  • A new website, built for you up to 10 pages, designed and built when you join
  • 1 hour of developer time a month worth $95 at our standard rate
  • Site problems fixed out of that time no quote to approve first
  • Checks after updates we test your forms and checkout
  • A monthly review a look at speed and security
  • First in line your email gets picked up first
  • A design refresh after two years your existing pages, made current
Get started

12-month minimum, then month to month. Unused time carries over one month. Extra hours are quoted first at $95/hr.

Custom SLA

Quote

after we look at your sites and the terms you need

For agencies, larger organizations, and custom web apps and software that need more development, resources and attention.

Everything in Managed, plus
  • Set up for agencies white-label, every client site on one bill
  • Response times in the contract agreed before anything gets signed
  • Uptime commitments in writing with a named person to escalate to
  • A dedicated server, if you need one sized to your traffic
  • Update windows that suit you scheduled around your busy hours
  • Custom software and integrations web apps and tools built around how you work
  • A development team when you need one vetted US-based developers for bigger jobs
Get started

We agree on the terms with you first.

Add-ons for either plan

Common questions

What people ask us.

The Justice Department's 2024 rule under Title II gives special district governments until April 26, 2028, after the dates were extended in 2026, with WCAG 2.1 AA as the standard. That's about a year and a half off, and documents like rate schedules and water quality reports take time to fix, so it helps to start well ahead. Your attorney can confirm how the rule applies to your district.

They pay through your billing portal, which handles the card details. The website sends them there from every page, and if you switch portals, we change every link and try the new one ourselves.

Yes. The banner is set up so office staff can turn it on and off from a phone or a laptop, and it appears on every page. If they get stuck, they email Ryan and hear back the same day.

No. A district with one site can be on Managed at $50 a month per site, which covers updates, backups twice a day and monitoring. If the board wants response times written into a contract, that's a Custom SLA, quoted after Ryan looks at the site.
Clients

A few of the businesses we host.

A few of the businesses whose websites and apps we look after.

ANPC
Go Auto
Congruity 360
500+ sites supported
Cortex Building Intelligence
Public Counsel
Animal Flow
The Pharmacist Choice
10+ years building & managing sites
Boston Carpentry
City Construction
Speak Local
My Allergy Experts
RYCO Inc
The Mobile Locker Co.
Optiline Enterprises
Pivotal Talent Search
Sara Ray
PRO+GRIP
World Academy
Southern New Hampshire Vertigo and Balance Center
UserGuard

What customers say.

Reviews from Trustpilot

A person could not find a better company for their internet needs. Customer service is number 1. Whenever we have an issue Ryan addresses the problem immediately no matter the time or day.
Cindy S.
Hosterr actually has a soul Hosterr is one of the few tech companies that I use that doesn't feel like it's trying to squeeze every last dollar out of you. It works well, easy to switch and the services are fair value for my. A great fit for my marketing agency digital environment
Adam C.
Great customer service! I have multiple websites hosted on Hosterr. Setup was seamless and super easy, customer service has always been fantastic and quick to respond. I've had 100% uptime with no issues. Would recommend Hosterr to anyone looking for a reliable webhost.
Nathan T.
I use Hosterr for multiple websites. I recommend them to anyone who needs hosting! I have never had an issue with downtime and my sites are blazing fast. Also their customer service is unmatched, leagues better than GoDaddy.
Adam S.
Government

Others we look after.

Government

Websites for towns, counties, libraries and public districts.

Towns and cities

Meeting agendas, permits and notices residents need.

Counties

Departments, records and public notices.

Public libraries

Catalog links, events and room bookings.

Tell us what you need.

Tell us what you're running and what's getting in the way. We'll write back the same day with a plan, and if Hosterr isn't the right fit, we'll say so.

Get started See what we do

Every message goes straight to Ryan.