Privacy Policy

Overview

This Privacy Policy describes how Hosterr LLC (“Hosterr,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you visit our website, submit a form, communicate with us, request services, use our managed hosting services, or otherwise interact with Hosterr.

By using the website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the website or services.

Hosterr LLC is based in Maine. Our business address is 115 Oak Hill Dr, Oakland, ME 04963.

Related policies

This Privacy Policy should be read together with our Terms of Service, Cookie Policy, Disclaimer, and Accessibility Statement.

Information we collect

The information we collect depends on how you interact with Hosterr, the services you request, and the information you choose to provide.

We may collect information that you voluntarily provide to us, including your name, email address, website URL, business name, billing information, account information, login or access credentials you choose to share for service purposes, support communications, project details, technical requests, and any other information you submit through the website, by email, or through another direct interaction with us.

If you submit information on behalf of a company, organization, client, or other third party, you represent that you have permission to provide that information to Hosterr.

Information collected automatically

When you visit the website or use services connected to our systems, certain information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from technical data, access times, log data, diagnostic information, cookie data, and other usage or technical information.

This information is used for website functionality, security, analytics, troubleshooting, performance monitoring, fraud prevention, abuse prevention, and service improvement.

Some automatically collected information may be considered personal information under certain privacy laws.

Cookies and similar technologies

We may use cookies, pixels, analytics tools, logs, and similar technologies to operate the website, understand usage, improve performance, remember preferences, protect the website, and support marketing or measurement efforts. More information is available in our Cookie Policy.

Information from clients, websites, and technical systems

Because Hosterr provides managed hosting and related technical services, we may have access to information stored in or connected to client websites, hosting environments, databases, content management systems, forms, plugins, themes, integrations, DNS providers, registrars, payment systems, email systems, analytics tools, or other third-party services.

This access may include website files, database records, logs, customer submissions, form entries, technical settings, configuration data, and other information necessary to provide the requested services.

We access and process this information only as reasonably necessary to provide services, troubleshoot issues, maintain systems, improve performance, support security, comply with legal obligations, or as otherwise permitted by you or applicable law.

You are responsible for ensuring that your own website, business, forms, customer communications, privacy notices, cookie practices, data collection, and data processing comply with applicable laws.

Payment and billing information

If you purchase services from Hosterr, we may collect and process information necessary for billing, payment, accounting, tax, fraud prevention, and recordkeeping purposes.

Payment information may be processed by third-party payment processors or financial service providers. Hosterr does not need to store complete payment card details unless expressly required for a specific business purpose and permitted by applicable law.

Third-party payment processors may collect and process your payment information according to their own terms and privacy policies. Hosterr is not responsible for the privacy or security practices of third-party payment processors.

How we use information

We use personal information and technical information for legitimate business, operational, security, legal, and service-related purposes.

• To provide, manage, maintain, secure, and improve the website and services
• To respond to inquiries and communicate with you
• To review your website, hosting environment, technical needs, or service request
• To provide managed hosting, support, maintenance, migrations, performance improvements, monitoring, backups, and related services
• To create, manage, and maintain client accounts, service records, invoices, and billing information
• To process payments and prevent fraud, abuse, or unauthorized activity
• To troubleshoot technical issues and improve website or service performance
• To maintain security, detect threats, investigate abuse, and protect systems
• To send service-related notices, administrative messages, billing communications, and important updates
• To improve our website, services, communications, marketing, and client experience
• To enforce agreements, protect rights, and comply with legal obligations

Marketing communications

We may use contact information to send updates, offers, service information, or marketing communications where permitted by law. You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or contacting us at [email protected].

Even if you opt out of marketing communications, we may still send non-marketing messages, including service notices, security alerts, billing messages, legal notices, and transactional communications.

When we share information

We do not sell personal information in the ordinary sense of exchanging it for money. However, we may share information with third parties when reasonably necessary to operate the website, provide services, process payments, maintain security, comply with law, or operate our business.

We may share information with hosting providers, infrastructure providers, payment processors, analytics providers, security tools, backup providers, email or communication providers, customer management tools, professional advisers, contractors, vendors, and other service providers who help us operate the business or provide services.

We may also disclose information if required by law, subpoena, court order, legal process, government request, or when we believe disclosure is necessary to protect rights, safety, security, property, users, clients, Hosterr, or third parties.

If Hosterr is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar business transaction, information may be transferred or disclosed as part of that transaction, subject to applicable law.

Third-party services and links

The website or services may involve or link to third-party services, platforms, tools, plugins, payment processors, analytics providers, hosting infrastructure, registrars, DNS providers, email systems, or other external services.

Third-party services are governed by their own terms and privacy practices. Hosterr does not control and is not responsible for the privacy, security, accuracy, availability, or practices of third-party services.

You should review the privacy policies and terms of any third-party services you use or authorize in connection with your website or business.

Client website data

If we host, maintain, troubleshoot, migrate, or support your website, we may process information contained within that website or its connected systems solely as needed to provide the requested services.

You remain responsible for the personal information collected by your website, including information submitted by your customers, users, visitors, subscribers, members, employees, contractors, or other third parties.

Unless expressly agreed in writing, Hosterr acts as a service provider or processor for client website data only to the extent necessary to provide services requested by the client.

Data retention

We retain information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, protect our rights, maintain backups, prevent fraud or abuse, and operate our business.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, contractual obligations, backup practices, security needs, and operational requirements.

We may retain certain information after services end if retention is reasonably necessary for legal, accounting, tax, security, backup, dispute resolution, compliance, fraud prevention, or legitimate business purposes.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information and systems under our control.

However, no method of transmission over the internet, method of electronic storage, hosting environment, software platform, website, plugin, theme, integration, or security measure can be guaranteed to be fully secure.

You acknowledge that security risks are inherent in online systems and that Hosterr cannot guarantee that information will never be accessed, disclosed, altered, lost, destroyed, or misused by unauthorized parties.

You are responsible for maintaining strong passwords, limiting access to authorized users, securing third-party accounts, promptly revoking unnecessary access, and notifying us if you believe credentials, accounts, or systems connected to services have been compromised.

Backups and data loss

Hosterr may provide, configure, or facilitate backups as part of certain services. Backup availability, frequency, retention, and recoverability may depend on your service plan, third-party providers, technical limitations, and configuration.

You are responsible for maintaining your own independent copies and backups of important website files, databases, business records, customer information, and other data.

Hosterr does not guarantee that any backup will be available, complete, current, restorable, or free from corruption.

Children’s privacy

The website and services are not directed to children under 18, and we do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to Hosterr, contact us at [email protected] so we can review and take appropriate action.

Your privacy choices and rights

Depending on where you live, you may have rights regarding your personal information. These rights may include the right to request access, correction, deletion, restriction, portability, withdrawal of consent, objection to certain processing, or information about how personal information is used or shared.

To make a privacy request, contact us through the contact form or email [email protected]. We may need to verify your identity before responding to a request.

We will review and respond to privacy requests as required by applicable law. Some requests may be limited or denied where permitted by law, including where information is needed for security, legal compliance, billing, dispute resolution, fraud prevention, service delivery, backups, or legitimate business purposes.

California privacy rights

If you are a California resident, you may have rights under California privacy laws, including rights to know, access, correct, delete, and limit certain uses or disclosures of personal information, as well as the right not to be discriminated against for exercising applicable privacy rights.

Hosterr does not sell personal information for money. Certain analytics, advertising, or tracking activities may be considered “sharing” or “targeted advertising” under some privacy laws depending on how they are configured and used.

California residents may submit privacy requests through the contact form or by emailing [email protected].

Other U.S. state privacy rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. These rights may include access, correction, deletion, portability, opt-out, appeal, or other rights depending on the law that applies.

To exercise applicable privacy rights, contact us through the contact form or email [email protected].

If we deny a privacy request and applicable law gives you the right to appeal, you may appeal by replying to our decision or contacting us again at [email protected] with “Privacy Appeal” in the subject line.

International users

Hosterr is based in the United States. If you access the website or services from outside the United States, you understand that your information may be processed, stored, or transferred in the United States or other locations where we or our service providers operate.

Privacy laws in the United States may differ from those in your jurisdiction. By using the website or services, you acknowledge that your information may be transferred to and processed in the United States.

Do Not Track signals

Some browsers offer “Do Not Track” or similar signals. Because there is not a consistent industry standard for responding to these signals, we do not currently respond to Do Not Track signals.

Where legally required, we will honor applicable opt-out preference signals or similar mechanisms in accordance with applicable law.

Email communications

If you contact us by email or submit information through the website, we may use your email address and related information to respond, provide services, maintain records, and communicate with you.

Email is not always secure. You should not send highly sensitive information by email unless you understand and accept the risks.

How to contact us

Questions, concerns, or privacy requests may be submitted through the contact form on the Hosterr website or by email at [email protected].

Hosterr LLC, 115 Oak Hill Dr, Oakland, ME 04963.

Hosterr does not provide phone-based privacy, legal, billing, or support contact through this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

The updated version will be posted on this page with an updated “Last updated” date. Your continued use of the website or services after an updated Privacy Policy is posted means you acknowledge the updated policy.